When we returned from our trip, it was late at night and the number provided on our confirmation that spot hero gave us to call to request to be picked up to be taken back to our vehicle just rang and rang and rang with no voicemail and no individual picking up the phone. I finally noticed a shuttle van with the phone number I was calling on the side of it. When I got into the van I told the driver that nobody was picking up the phone. He then tried to tell me that the phone number had just been changed the day before. This doesn’t make sense if the phone number I’m calling is still plastered all over the shuttle van.
The shuttle from the 5959 Century Blvd. parking structure to the Los Angeles airport took so long to get there, we took a cab to not miss our flight. Otherwise, the system works well.
This is my second time using SpotHero for LAX parking, and both times the experience was simple and fantastic. Love being able to compare prices (much cheaper than the airport lot) and being able to pre-pay to make entry and exit a breeze. 1st time I used a valet service at a hotel, the 2nd time was self-parking in a garage, and really appreciated that there was an attendant in both circumstances in case anything went wrong. Thank you!